Welcome to myhrtoolkit support!

This is the home of myhrtoolkit support. Here you can get help with setting up or using your toolkit and access our support area / help guides.

Myhrtoolkit Support Over Christmas

Please note that the myhrtoolkit office is closed between Christmas Day and the 4th January. During this period support is limited to urgent queries and only available via this help portal. There is good support available on our website at www.myhrtoolkit.com/support. All non-urgent queries will be resolved from January 5th 2015.

Before submitting a request

Your myhrtoolkit account contains a wide range of help files which can be found by clicking the help link in the top right hand corner or help button on the toolbar. Please take a look through these first to find a solution to your problem before submitting your query. In some areas of myhrtoolkit, there are also video help available on the toolbar.

Please ensure that your web browser is the most up to date version you can have before submitting any problem or request to us. If you are unsure how to check this, please see our web browser help guide, or speak to your IT administrator.

Check the myhrtoolkit help portal at www.myhrtoolkit.com/support. You can also use Google. For example, to find information about resetting a user password, Google myhrtoolkit reset user password. Putting myhrtoolkit at the beginning of your searches is important.

Requesting assistance

There are two ways you can alert us to a problem or submit a request for assistance. These are as follows:

Submit a request using the "Submit a Request" link above
Clicking on this will take you to a form to detail your problem or request.
Send an email to support@myhrtoolkit.com
Email us directly. If you wish to do this, please give as much detail as possible.

Keeping track of your request

Once you have submitted your query, you can keep track of your request by logging into our web portal. If you already have a password, you can log in here to view your tickets. If you have not logged into the web portal before, you will need to set a password. To do that, please go here. Your username is the email address you used for your query. You can also reset your password here.



Tendero 5 December 2013 Help Guides


Users can reset their own passwords by clicking on the I’ve forgotten my password link at the bottom of the login form. A step by step guide is available on the myhrtoolkit website at http://www.myhrtoolkit.com/support/how-to-guides/how-to-reset-user-password/

Controller power

Where a user has forgotten their username and password, a controller can help by resetting the user's password via Setup and admin > manually retrieve password. The user's password and username will be emailed to the controller's email address shown at the top of the list of names. If a controller has not received an email with the details, it is important to check that there are no errors in this email address or try a different email address. See http://www.myhrtoolkit.com/support/how-to-guides/manually-retrieve-password/ for detailed instructions.

Help from myhrtoolkit

We can reset controller passwords but we are unable to reset users' passwords. Users' passwords can only be reset by themselves or by controllers.  If however, a controller is looking for assistance with the process, we are very happy to help.

Did you know?

You can use your email address as a username in myhrtoolkit.  See our guide for changing your username (http://www.myhrtoolkit.com/support/how-to-guides/how-to-change-your-username/).