Welcome to myhrtoolkit support!

This is the home of myhrtoolkit support. Here you can stay updated with announcements, submit requests for assistance, let us know about problems and read our help guides.

Before submitting a request

Your myhrtoolkit account does contain help files which can be found by clicking the help link in the top right hand corner. Please do have a look through these first to find a solution to your problem before submitting a query to us. In some areas of myhrtoolkit, there are also videos to help you.

Please ensure that your web browser is the most up to date version you can have before submitting any problem or request to us. If you are unsure how to check this, please see our web browser help guide, or speak to your IT administrator.

Check the myhrtoolkit help portal at www.myhrtoolkit.com/support. You can also use Google to find what you want. For example I could find information about how to reset a user password by Googling myhrtoolkit reset user password. Putting myhrtoolkit at the beginning of your searches is important.

Requesting assistance

There are two ways you can alert us to a problem or submit a request for assistance. These are as follows:

Submit a request using the "Submit a Request" link above
Clicking on this will take you to a form for you to fill in about your problem or request.
Send an email to support@myhrtoolkit.com
You can email us directly. If you wish to do this, please give as much detail as possible.

Keeping track of your request

Once you have submitted your query with which ever method you choose, you can keep track of your request by logging into our web portal. If you already have a password, you can log in here to view your tickets. If you have not logged into the web portal before, you will need to set a password. To do that, please go here. Your username is the email address you used for your query. You can also reset your password here if you've forgotten it.

Suggestions for improvements

If you have any suggestions to improve myhrtoolkit, please add them to the "Feature Requests" forum and we can consider them and let you know whether we plan to implement them in the future

 
 

myhrtoolkit

Tendero Makwenha 05 December 2013 Help Guides

Self-service

Users can reset their own passwords by clicking on the I’ve forgotten my password link at the bottom of the login form. A step by step guide is available on the myhrtoolkit website at http://www.myhrtoolkit.com/support/how-to-guides/how-to-reset-user-password/

Controller power

Where a user has forgotten their username and password, a controller can help by resetting the user's password via Setup and admin > manually retrieve password. The user's password and username will be emailed to the controller's email address shown at the top of the list of names. If a controller has not received an email with the details, it is important to check that there are no errors in this email address or try a different email address. See http://www.myhrtoolkit.com/support/how-to-guides/manually-retrieve-password/ for detailed instructions.

Help from myhrtoolkit

We can reset controller passwords but we are unable to reset users' passwords. Users' passwords can only be reset by themselves or by controllers.  If however, a controller is looking for assistance with the process, we are very happy to help.

Did you know?

You can use your email address as a username in myhrtoolkit.  See our guide for changing your username (http://www.myhrtoolkit.com/support/how-to-guides/how-to-change-your-username/).