If you happen to come across a duplicate user in your Toolkit, it can be removed using 1 of 2 methods outlined below.
Note: Deleting a user, using the methods highlighted below, will completely erase the record from your Toolkit and is NOT reversible.
Identify the Duplicate
The first thing you need to do is identify which record you want to keep and which you want to remove.
To do this go to
Setup & Admin > Manage Users and rename one of the duplicates so you can tell them apart.
Next, you can navigate to Employee Files and look at both the duplicate's records (e.g. to see if one has more information than the other).
Method 1 - Manage Users
When you have figured out which record you want to keep and which you want to delete, navigate back to
Setup & Admin > Manage Users and select the delete button (this icon looks like a bin with a red background) next to the duplicate's name .
Note: You cannot delete a record this way if the employee/duplicate has a holiday or sickness entry. The record must be deleted using the method below.
Method 2 - Leavers
If you're unable to follow the above method, you can instead navigate to
Management > Leavers and mark the duplicate as a leaver.
From there, navigate to the Archive tab, find the duplicate and select the "Delete" option to fully remove them from the Toolkit.