Users can reset their own passwords by clicking on the "I've forgotten my password" link at the bottom of the login form. A step by step guide is available on the myhrtoolkit website at http://www.myhrtoolkit.com/support/how-to-guides/how-to-reset-user-password/.
Where a user has forgotten their password and/or username, a controller can help by resetting the user's credentials. The user's login details will be emailed to the controller's email address. The controller can then forward the details to the user. If a controller has not received an email with the reset link, it is important to check the spam folder or that there are no errors in the email address used or try a different email address.
Help from myhrtoolkit
We can reset controller passwords but we are unable to reset users' passwords. Users' passwords can only be reset by themselves or by controllers. If however, a controller is looking for assistance with the process, we are very happy to help.
Did you know?
You can use your email address as a username in myhrtoolkit. See our guide for changing your username: http://www.myhrtoolkit.com/support/how-to-guides/how-to-change-your-username/